Accessibility for Ontarians

The Accessibility for Ontarians with Disabilities Act  (AODA), is a law passed by the Ontario legislature that allows the government to develop specific standards of accessibility and to enforce them. The standards are made into laws called regulations, and they provide the details to help meet the goal of the Act. The AODA is the foundation on which the standards are built.

The purpose of the accessibility standards is to move organizations in Ontario forward on accessibility. The standards will set requirements in a number of key areas and will be reviewed at least every five years. New requirements may be added. Ontario will move step by step towards accessibility that is widespread and commonplace, accessibility that people with disabilities can count on, on a daily basis. In this way Ontario will fully benefit from the contributions, involvement and spending power of people with disabilities.

Further, increasing accessibility will help prepare Ontario for the future. As the population ages, the number of people with disabilities will increase. Visitors and tourists, along with their friends and family will need to travel, shop, use programs, services, and information and to access buildings, parks, and other places in a way that is accessible to them.

Customer Service

The Accessibility Standards for Customer Service became law on January 1, 2008.  It is the first accessibility standard under the Accessibility for Ontarian with Disabilities Act.  This standard is an important step to create a barrier-free and accessible Ontario by 2025.

Accessible customer service is not about ramps or automatic door openers. It’s about understanding that people with disabilities may have different needs.   Mississippi Valley Conservation Authority is committed to excellence in serving all customers including people with disabilities.   We will make every reasonable effort to ensure that its policies, practices, and procedures are consistent with the principles of dignity, independence, integration and equal opportunity.

MVCA Customer Service Feedback Form

Your Name (required)

Your Email (required)

Street Address



Postal Code

Please tell us the date of your visit, include Month/Day/Year

Please tell us the time of day of your visit

Did we respond to your customer service needs today?

If no, please let us know why.

Was our customer service provided in an accessible manner?

If no, please let us know why.

Other Comments

Your comments will be submitted to Paul Lehman, MVCA General Manager

MVCA Mailing address: 10970 Hwy. 7, Carleton Place ON, K7C 3P1

Phone: 613.253.0006

Fax: 613.253.0122

Thank you for your comments. The information you provide on this form is collected by Mississippi Valley Conservation Authority in accordance with the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA) and will not be provided to others or used for purposes other than assessing the MVCA's customer service or contacting the respondent.

Related Links:

MVCA Accessible Customer Service Policy

Accessibility for Ontarians with Disabilities Act (AODA)

Access Ontario Domain For Sale For Sale




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